Privacy Policy for Sweet Moments Co.

Introduction

At Sweet Moments Co., protecting your privacy is paramount. This Privacy Policy details the types of personal information we collect, how we use it, and the measures we take to ensure your data remains secure.

Information Collection

Personal Information: We collect personal information through various interactions:

• When you register on our site, place an order, or subscribe to our newsletter.
• Through direct communications via email or phone.
• When you participate in promotions or surveys.
• Information may include your name, email address, mailing address, phone number, and payment details.

Payment Information:

• Secure Payment Processing: For all online transactions, we use Stripe, a leading payment processor that ensures the highest levels of security for your payment data.
• Data Handling: We do not store or directly handle your credit card information. All payment data is processed and secured by Stripe, adhering to the strictest PCI compliance standards.
• Privacy and Security: Stripe’s advanced security measures protect against loss, misuse, or alteration of information under their control, providing you with peace of mind when making transactions on our site.

Non-Personal Information: We automatically collect non-personal information about your visit to our site, such as your IP address, browser type, and access times.

Use of Information

The information we collect may be used in the following ways:

• To fulfill customer orders. 
• To personalize and enhance your experience on our site.
• To improve our website based on your feedback.
• To improve customer service, allowing us to respond more effectively to your requests.
• To process transactions without re-entering information.
• To administer contests, promotions, or surveys.
• To send periodic emails and SMS messages regarding your order or other products and services.

Communication Preferences

Emails: You may receive email updates about your order status, new products, and newsletters.  You will you will only receive newsletter and promotional email communication if you specifically sign up for them. You can unsubscribe at any time using the link at the bottom of each email.

SMS: With your consent, we may send SMS messages about promotions or order updates. You can opt out of SMS communications at any time by replying STOP in the message.

Information Protection

We implement a variety of security measures to safeguard your personal information, ensuring its confidentiality and integrity. Our approach includes:

Technical Measures:

• Encryption: We use advanced encryption protocols (such as SSL) to protect data transmitted over the internet.
• Secure Web Hosting: Our web hosting service provides secured servers with multiple layers of firewalls and other security measures to prevent unauthorized access.

Administrative Measures:

• Access Control: Access to personal information is restricted to authorized personnel only, based on the principle of least privilege.

Monitoring and Testing:

• Continuous Monitoring: We continuously monitor our systems for signs of suspicious activity and potential vulnerabilities.
• Regular Audits: We conduct regular website security audits and vulnerability assessments to identify and address any potential security weaknesses.

Information Disclosure

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties, except to trusted third parties who assist us in operating our website, conducting our business, or serving you, under strict confidentiality agreements. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.

• No Sale of Personal Information: We will never sell your personal information to third parties. Your privacy is paramount, and we are committed to ensuring that your data is used only for the purposes outlined in this policy.

Your Rights

As a customer, you have several rights regarding your personal information:

• Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the sources of that information, and the purposes for which it is used.
• Right to Access: You have the right to access the personal information we hold about you. Upon request, we will provide you with a copy of your personal data in a readily usable format.
• Right to Delete: You have the right to request the deletion of your personal information. We will delete your data from our records unless it is necessary for legal or operational purposes.
• Right to Opt-Out: You can opt-out of receiving marketing communications from us at any time. Follow the instructions provided in the communication or contact us directly to be removed from our mailing lists.
• Right to Non-Discrimination: Exercising your privacy rights will not result in any discrimination regarding the services and prices we offer.

If you have any questions or wish to exercise any of these rights, please contact us using the information provided in this policy.

Third Party Links

Occasionally, we may include third-party products or services on our website. These third-party sites have separate and independent privacy policies. We have no responsibility or liability for the content and activities of these linked sites.

Consent

By using our site or conducting business with Sweet Moments Co., you consent to our privacy policy.

Changes to our Privacy Policy

We may update this policy periodically and will post any changes on this page, so we encourage you to review it frequently to stay informed.

Contacting Us

If you have questions about this privacy policy or wish to exercise your rights, you may contact us using the information below:

5448 E. Washington St STE3, Phoenix, AZ 85034
info@smcoaz.com
(844) 476-2629

Effective Date

This policy is effective as of January 1, 2024.